Anax Adler is conscious of the need to fulfill its obligations under any contract with clients to produce the desired outcome in a cost effective, planned, systematic solution oriented and legal manner and to consider risks and opportunities, determine, assess and achieve quality and economy in the execution of the company’s duties.
This policy intends to benefit both customers and Anax Adler through increasing client satisfaction leading to growth in existing markets and investment in new market areas. Of vital importance is our commitment to supply innovative quality products and services, which comply with the contractual, statutory and regulatory requirements and deliver a professional proactive, timely pre and post order service to our clients.
Our collaborative approach to service means every client benefits from the entirety of our knowledge, experience, network and commitment to customer satisfaction. End-to-end personal attention to detail enables everybody to trade with ease and confidence.
At Anax Adler, we know that working together always brings the most beneficial solutions. This belief resonates through everything we do. From the way we gather and share knowledge to the attention we pay to providing all customers with comprehensive end-to-end trading service.
Anax Adler is your one-on-one trading partner for all your needs. As traders, rather than brokers, we transact directly with all the buyers and sellers we deal with and take full responsibility for the agreements we make. Our independent role means we can provide the flexibility that makes your trading experience run smoother. Unlike brokered transactions, whereby you may have to negotiate and work with many different counterparties, trading with Anax Adler means you only ever have to deal with us. You therefore benefit from anonymity in the marketplace and the security of a single consistent relationship which saves you time, effort and worry. Long-term partnerships are the foundation of our success. We’ve got to where we are by continually doing whatever it takes to keep every one of our buying and selling customers happy. From the financial security of guaranteed payment terms to ironing out any issues which may occur in product delivery, Anax Adler eliminates obstacles between unfamiliar parties and provides you with a long-term partner you know you can trust.
Anax Adler recognizes that to gain its position as a regional market significant player, an effective and dynamic management system is essential.
Management is committed to programs of continuous improvement and enhancement of internal and external communications, in which all staff members are required to participate, the efficacy and methodology of our mission statement, quality policy and business objectives are continually reviewed and improved.
Anax Adler is committed to our staff, our mission is to ensure that all our staff members and our associates are professionally qualified and trained for the tasks that they are required to undertake, Anax Adler continually offers training programs and educational programs both internally and externally to ensure our staff and our associates are fully proficient in all aspects of their duties.
Moreover, management takes full accountability for the effectiveness of the quality management system and is committed to ensuring that quality goods, services and integrity remain the cornerstone of our mission.
Anax Adler takes great pride in fostering an open and transparent company culture where all employees are treated equally and feel a real sense of camaraderie. We believe that hiring the right people and empowering them to excel, together, is the most beneficial personnel policy.
We take time to identify talent and give that talent time, and support, to realize its potential. Shared decision-making and individual entrustment with responsibility lead to everybody feeling invested in the company’s future. The result is a loyal, enthusiastic, long-serving team who provide an exceptional level of customer service.